Shipping policy

Thank you for shopping with Bottlecup. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible.

You'll receive a confirmation email with tracking as soon as your order ships.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. Please note, they may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free shipping is available on selected orders as displayed at checkout.

Zero Import Duties: UK, USA, and EU

There will be no duties and taxes on your shipment to these regions. 

Australia customs and taxes

There will be no duties and taxes on your shipment under 1,000 AUD value.

European Union customs and taxes

EU duties and taxes are prepaid, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery.

All other countries customs and taxes

Import duties and taxes are subject to regional import laws and are not covered by the cost of shipping or by Bottlecup. These costs are determined by local authorities. 

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Türkiye, United Arab Emirates, United Kingdom, United States, and Vietnam.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at hello@bottlecup.com or use the contact form.